Madiun State Polytechnic Complaint Service

The management of public service complaints in every organizing organization in Indonesia has not been managed effectively and integratedly. Each organizing organization manages complaints partially and is not well coordinated. As a result, there is duplication in handling complaints, or it could even happen that a complaint is not handled by a single organizing organization, on the grounds that the complaint is not their authority. Therefore, to achieve the vision of good governance, it is necessary to integrate the public service complaint management system into one door. The goal is for the public to have one national complaint channel.

For this reason, the Government of the Republic of Indonesia established the National Public Service Complaint Management System (SP4N) - People's Online Aspiration and Complaint Service (LAPOR!) is a service for conveying all the aspirations and complaints of the Indonesian people through several complaint channels, namely the website www.lapor.go.id, SMS 1708 (Telkomsel, Indosat, Three), Twitter @lapor1708 and mobile applications (Android and iOS). SP4N-LAPOR! namely the Ministry of State Apparatus Empowerment and Bureaucratic Reform (Ministry of PANRB) as Public Service Supervisor, the Presidential Staff Office (KSP) as Supervisor of National Priority Programs and the Ombudsman of the Republic of Indonesia as Public Service Supervisor. REPORT! has been designated as the National Public Service Complaint Management System (SP4N) based on Presidential Regulation Number 76 of 2013 and Minister of State Apparatus Empowerment and Bureaucratic Reform Regulation Number 3 of 2015.